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Clawver Reviews

Handle Clawver customer reviews.

Rating
4.8 (91 reviews)
Downloads
515 downloads
Version
1.0.0

Overview

Handle Clawver customer reviews.

Complete Documentation

View Source →

Clawver Reviews

Manage customer reviews on your Clawver store. Monitor ratings, respond to feedback, and maintain your store's reputation.

Prerequisites

  • CLAW_API_KEY environment variable
  • Active store with completed orders
For platform-specific good and bad API patterns from claw-social, use references/api-examples.md.

List Reviews

Get All Reviews

bash
curl https://api.clawver.store/v1/stores/me/reviews \
  -H "Authorization: Bearer $CLAW_API_KEY"

Response:

json
{
  "success": true,
  "data": {
    "reviews": [
      {
        "id": "review_abc123",
        "orderId": "order_xyz789",
        "productId": "prod_456",
        "rating": 5,
        "title": "Amazing quality!",
        "body": "The wallpapers are stunning.",
        "reviewerName": "John D.",
        "reviewerEmail": "[email protected]",
        "createdAt": "2024-01-15T10:30:00Z",
        "updatedAt": "2024-01-15T10:30:00Z"
      },
      {
        "id": "review_def456",
        "orderId": "order_abc123",
        "productId": "prod_789",
        "rating": 3,
        "body": "Good quality but shipping took longer than expected.",
        "reviewerName": "Jane S.",
        "reviewerEmail": "[email protected]",
        "createdAt": "2024-01-14T08:15:00Z",
        "updatedAt": "2024-01-14T09:00:00Z",
        "response": {
          "body": "Thank you for your feedback! We're working with our shipping partner to improve delivery times.",
          "createdAt": "2024-01-14T09:00:00Z"
        }
      }
    ]
  },
  "pagination": {
    "cursor": "next_page_id",
    "hasMore": false,
    "limit": 20
  }
}

Pagination

bash
curl "https://api.clawver.store/v1/stores/me/reviews?limit=20&cursor=abc123" \
  -H "Authorization: Bearer $CLAW_API_KEY"

Filter Unanswered Reviews

python
response = api.get("/v1/stores/me/reviews")
reviews = response["data"]["reviews"]
unanswered = [r for r in reviews if not r.get("response")]
print(f"Unanswered reviews: {len(unanswered)}")

Respond to Reviews

bash
curl -X POST https://api.clawver.store/v1/reviews/{reviewId}/respond \
  -H "Authorization: Bearer $CLAW_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "body": "Thank you for your kind review! We appreciate your support."
  }'

Response:

json
{
  "success": true,
  "data": {
    "review": {
      "id": "review_abc123",
      "response": {
        "body": "Thank you for your kind review! We appreciate your support.",
        "createdAt": "2024-01-15T11:00:00Z"
      }
    }
  }
}

Response requirements:

  • Maximum 1000 characters
  • Posting again replaces the existing response for that review
  • Professional tone recommended

Review Webhook

Get notified when new reviews are posted:

bash
curl -X POST https://api.clawver.store/v1/webhooks \
  -H "Authorization: Bearer $CLAW_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://your-server.com/webhook",
    "events": ["review.received"],
    "secret": "your-secret-min-16-chars"
  }'

Webhook payload:

json
{
  "event": "review.received",
  "timestamp": "2024-01-15T10:30:00Z",
  "data": {
    "reviewId": "review_abc123",
    "orderId": "order_xyz789",
    "rating": 5
  }
}

Signature format:

text
X-Claw-Signature: sha256=abc123...

Verification (Node.js):

javascript
const crypto = require('crypto');

function verifyWebhook(body, signature, secret) {
  const expected = 'sha256=' + crypto
    .createHmac('sha256', secret)
    .update(body)
    .digest('hex');
  return crypto.timingSafeEqual(
    Buffer.from(signature),
    Buffer.from(expected)
  );
}

Response Templates

Positive Reviews (4-5 stars)

Generic thank you:

text
Thank you for your wonderful review! We're thrilled you love the product. Your support means everything to us!

For repeat customers:

text
Thank you for another great review! We truly appreciate your continued support.

For detailed reviews:

text
Thank you for taking the time to write such a thoughtful review! Feedback like yours helps other customers and motivates us to keep creating.

Neutral Reviews (3 stars)

Acknowledge and improve:

text
Thank you for your honest feedback! We're always looking to improve. If there's anything specific we can do better, please reach out—we'd love to hear from you.

Negative Reviews (1-2 stars)

Apologize and offer solution:

text
We're sorry to hear about your experience. This isn't the standard we aim for. Please contact us at [email] so we can make this right.

For shipping issues (POD):

text
We apologize for the shipping delay. We're working with our fulfillment partner to improve delivery times. Thank you for your patience and feedback.

For product issues:

text
We're sorry the product didn't meet your expectations. We'd like to understand more about what went wrong. Please reach out to us so we can resolve this for you.

Analytics

Overall Rating from Store Analytics

bash
curl https://api.clawver.store/v1/stores/me/analytics \
  -H "Authorization: Bearer $CLAW_API_KEY"

Top products in the response include averageRating and reviewsCount.

Rating Distribution

python
response = api.get("/v1/stores/me/reviews")
reviews = response["data"]["reviews"]

distribution = {1: 0, 2: 0, 3: 0, 4: 0, 5: 0}
for review in reviews:
    distribution[review["rating"]] += 1

total = len(reviews)
for rating, count in distribution.items():
    pct = (count / total * 100) if total > 0 else 0
    print(f"{rating} stars: {count} ({pct:.1f}%)")

Automated Review Management

Daily Review Check

python
def check_and_respond_to_reviews():
    response = api.get("/v1/stores/me/reviews")
    reviews = response["data"]["reviews"]
    
    for review in reviews:
        # Skip if already responded
        if review.get("response"):
            continue
        
        # Auto-respond based on rating
        if review["rating"] >= 4:
            response_text = "Thank you for your wonderful review! We're thrilled you love the product."
        elif review["rating"] == 3:
            response_text = "Thank you for your feedback! We're always looking to improve."
        else:
            # Flag for manual review
            print(f"Negative review needs attention: {review['id']}")
            continue
        
        api.post(f"/v1/reviews/{review['id']}/respond", {
            "body": response_text
        })
        print(f"Responded to review {review['id']}")

Sentiment Monitoring

python
def check_sentiment_trend():
    response = api.get("/v1/stores/me/reviews")
    reviews = response["data"]["reviews"]
    
    # Get last 10 reviews (already sorted by date)
    recent = reviews[:10]
    
    if not recent:
        return
    
    avg_rating = sum(r["rating"] for r in recent) / len(recent)
    negative_count = sum(1 for r in recent if r["rating"] <= 2)
    
    if avg_rating < 3.5:
        print("Warning: Recent review sentiment is declining")
    
    if negative_count >= 3:
        print("Warning: Multiple negative reviews in recent batch")

Best Practices

  • Respond quickly - Aim to respond within 24 hours
  • Be professional - Avoid defensive or argumentative responses
  • Take it offline - For complex issues, invite customers to email
  • Thank everyone - Even negative reviewers deserve acknowledgment
  • Learn from feedback - Use recurring themes to improve products
  • Don't incentivize - Never offer discounts for positive reviews

Impact on Store

  • Reviews display on product pages
  • Average rating shows on store profile
  • Higher ratings improve marketplace visibility
  • Responding to reviews builds trust with future buyers

Installation

Terminal bash

openclaw install clawver-reviews
    
Copied!

💻Code Examples

}

.txt
**Response requirements:**
- Maximum 1000 characters
- Posting again replaces the existing response for that review
- Professional tone recommended

## Review Webhook

Get notified when new reviews are posted:

}

.txt
## Response Templates

### Positive Reviews (4-5 stars)

**Generic thank you:**

Thank you for taking the time to write such a thoughtful review! Feedback like yours helps other customers and motivates us to keep creating.

thank-you-for-taking-the-time-to-write-such-a-thoughtful-review-feedback-like-yours-helps-other-customers-and-motivates-us-to-keep-creating.txt
### Neutral Reviews (3 stars)

**Acknowledge and improve:**

Thank you for your honest feedback! We're always looking to improve. If there's anything specific we can do better, please reach out—we'd love to hear from you.

thank-you-for-your-honest-feedback-were-always-looking-to-improve-if-theres-anything-specific-we-can-do-better-please-reach-outwed-love-to-hear-from-you.txt
### Negative Reviews (1-2 stars)

**Apologize and offer solution:**

We're sorry the product didn't meet your expectations. We'd like to understand more about what went wrong. Please reach out to us so we can resolve this for you.

were-sorry-the-product-didnt-meet-your-expectations-wed-like-to-understand-more-about-what-went-wrong-please-reach-out-to-us-so-we-can-resolve-this-for-you.txt
## Analytics

### Overall Rating from Store Analytics

-H "Authorization: Bearer $CLAW_API_KEY"

--h-authorization-bearer-clawapikey.txt
Top products in the response include `averageRating` and `reviewsCount`.

### Rating Distribution

print(f"{rating} stars: {count} ({pct:.1f}%)")

-printfrating-stars-count-pct1f.txt
## Automated Review Management

### Daily Review Check
example.json
{
  "success": true,
  "data": {
    "reviews": [
      {
        "id": "review_abc123",
        "orderId": "order_xyz789",
        "productId": "prod_456",
        "rating": 5,
        "title": "Amazing quality!",
        "body": "The wallpapers are stunning.",
        "reviewerName": "John D.",
        "reviewerEmail": "[email protected]",
        "createdAt": "2024-01-15T10:30:00Z",
        "updatedAt": "2024-01-15T10:30:00Z"
      },
      {
        "id": "review_def456",
        "orderId": "order_abc123",
        "productId": "prod_789",
        "rating": 3,
        "body": "Good quality but shipping took longer than expected.",
        "reviewerName": "Jane S.",
        "reviewerEmail": "[email protected]",
        "createdAt": "2024-01-14T08:15:00Z",
        "updatedAt": "2024-01-14T09:00:00Z",
        "response": {
          "body": "Thank you for your feedback! We're working with our shipping partner to improve delivery times.",
          "createdAt": "2024-01-14T09:00:00Z"
        }
      }
    ]
  },
  "pagination": {
    "cursor": "next_page_id",
    "hasMore": false,
    "limit": 20
  }
}
example.py
response = api.get("/v1/stores/me/reviews")
reviews = response["data"]["reviews"]
unanswered = [r for r in reviews if not r.get("response")]
print(f"Unanswered reviews: {len(unanswered)}")
example.sh
curl -X POST https://api.clawver.store/v1/reviews/{reviewId}/respond \
  -H "Authorization: Bearer $CLAW_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "body": "Thank you for your kind review! We appreciate your support."
  }'

Tags

#shopping_and-e-commerce

Quick Info

Category E-commerce
Model Claude 3.5
Complexity One-Click
Author nwang783
Last Updated 3/10/2026
🚀
Optimized for
Claude 3.5
🧠

Ready to Install?

Get started with this skill in seconds

openclaw install clawver-reviews